Live interactive remote support

Our  remote service procedure allows our technicians to provide immediate interactive support to an entire office staff, mobile workers and residential customers.  Ultimately you have a certified technician and application specialist standing by, when you need it.  Remote service options consist of web based remote service for residential or incidental service requirements, or continuous remote support for business class proactive maintenance agreements. 

Web Based remote service
Our remote support technology is scalable based on the unique needs of each individual client. For residential or occasional service needs our a web based platform is the perfect match. The chat session is launched though a 256 bit encrypted site to ensure security. From this level an interactive chat session is created and a service technician works with you to provide assistance. This foundational "Help Desk" feature is all that is needed to resolve many common issues. If more direct support is desired, a small utility is accepted by the user to allow our service tech direct access to the user's PC or server. From this point our tech can interact with the system and launch diagnostics, run applications and implement corrections to optimize the system. Throughout the remote service process, the user has full control of the system and can terminate the connection at any time.  At the end of the session, the utility that allow us access is automatically removed. 

• Support can be provided to internal operators, mobile users and satellite office locations

• Supports Windows, Linux, Unix and Mac OS platforms

• Operates regardless of dynamic or static IP configurations

• 256 bit encryption security

• Fully operates through firewall software and appliances

Continuous remote service 
For small to mid size business looking for a consistent proactive maintenance routine, our remote support utilities can be integrated throughout an entire office network. This process allows recurring services to be performed via remote to the entire enterprise. System optimizations and scheduled maintenance can be conducted during non operation hours to insure your staff productivity is not disrupted. The administrative console provides the ability to inspect and deploy software updates across an entire network from a centralized interface. Hardware and software inventory can be immediately gathered and catalogued providing valuable information to insure compatibility prior to roll out of office wide application upgrades. Because this service feature establishes a continuously available link, our service staff is  available to provide instant support with a simple click of an icon.

• Maintenance services can be implemented outside of business hours
• Establishes a direct link to our office technical support staff for user support
• Entire network can be administered from a centralized console to expedite office wide software deployments
• Allows for scheduled proactive service procedure to maintain peak PC, workstation and server performance