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Live interactive support

By facilitating a remote service procedure, our staff can provide immediate interactive support with an entire office staff. This service process can be configured to allow continuous remote access as needed for proactive service agreements, or a web based platform to establish temporary link. Ultimately you have a certified technician and application specialist standing by throughout your business day.

With our remote maintenance solution, a technician virtually a mouse click away. We are available to your staff to work interactively for both the common and complex application issues. This process separates evolve from all other service providers. With a simple click of the mouse we are notified of your request and in a blink we are on the system working directly with your staff in need of help. We see the screen, share the controls, and work directly on the PC or server resolving the issues and educating staff along the way. Did you know that 80% of computer related issues are simply due to a lack of user understanding? Typically users in need of assistance disrupt other coworkers to resolve common occurrences. Facilitating our services help remove the routine coworker disruptions, ultimately increasing your staff productivity.  more info

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Operations Consulting

Our consulting staff collaborates with your designated staff or your IT department to develop a best case scenario designed to optimize your office reliability, productivity and security. We evaluate  your current operating environment, conducts risk assessments and gather a full understanding of your vision for current and future operations.  Based on the findings, we compile a concise  recommendation and action plan how to best facilitate your existing technology or implement newly developed solutions to fully optimize your business through technology.

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Budget Development

Remove the guesswork from your office technology costs. Our expert consultants work with your existing operations managers, and staff to develop a needs assessment. Hardware and software upgrades and replacements in addition to projected maintenance requirements are all evaluated and compiled to establish a consistent and realistic technology operations budget. This guideline empowers your business with a concise predictable operation cost.
 

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Asset Management

Although not intentional, many business fail to comply with software license requirements and end user license agreements (EULA). Most decision makers have little or no time to compile and maintain a precise schema of the hardware and software assets maintained within the organization. This scenario can create challenges and unanticipated expense when upgrading to a new operating platform or office wide application. For a one time fee, our asset management compiles a complete component level itemization of PC and server hardware as well as license information for each server and workstation.  This process establishes a centralized web access to the entire enterprise to insure all systems meet minimum hardware and software requirements prior to network wide  deployment.

Staff training  evolve provides training as a value added service to both business and residential customers.  Our regional training facility schedules combinations of free and fee based classes.  Our research indicates that over 80% of computer related issues are simply due to a lack of user understanding. Many times staff not only decrease their productivity, but typically will request assistance from a coworker to resolve many issues.  In essence, routine staff training provides a quantifiable increase in productivity and immediate return on investment

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