Downtime is something no business can afford. In order to insure the maximum productivity and security, it is critical to monitor all aspects of your office technology. Equally important, is a readily deployable service procedure for routine and critical maintenance needs. Our  continuous remote service, monitoring utilities, and scheduled maintenance procedure establishes a proactive service model insuring your systems run at peak performance. 

The benefit of a proactive service model
An effective proactive service compiles scalable combinations  of interactive remote services, recurring maintenance procedures, monitoring utilities and customizable helpdesk and knowledge base features. 

 Recurring maintenance procedures
In the everyday business world, life can remain hectic.  In order to maximize productivity a business must maintain reliable technology operations and insure that security is not breached from either  within the organization or outside.   evolve scheduled maintenance insures that security is maintained and the enterprise performs at it's highest capability.

Recurring maintenance overview

Hardware and network Monitoring
A basic example of monitoring is as follows. A hard drive on a workstation is at 85% capacity. Our monitoring utility generates an email notification to our staff of the issue. Our technician logs on to the system console to verify the status and determines that the drive should be upgraded. The designated customer contact is notified and a hour of downtime for the upgrade to effected PC.  This process empowers the customer with the ability to schedule downtime rather than having an unanticipated interruption in productivity as would be the case on a reactive service model.   

Monitoring overview

Continuous remote service 
For small to mid size business looking for a consistent proactive maintenance routine, our remote support utilities can be integrated throughout an entire office network. This process allows recurring services to be performed via remote to the entire enterprise. System optimizations and scheduled maintenance can be conducted during non operation hours to insure your staff productivity is not disrupted. The administrative console provides the ability to inspect and deploy software updates across an entire network from a centralized interface. Hardware and software inventory can be immediately gathered and catalogued providing valuable information to insure compatibility prior to roll out of office wide application upgrades. Because this service feature establishes a continuously available link, our service staff is  available to provide instant support with a simple click of an icon.

• Maintenance services can be implemented outside of business hours
• Establishes a direct link to our office technical support staff for user support
• Entire network can be administered from a centralized console to expedite office wide software deployments
• Allows for scheduled proactive service procedure to maintain peak PC, workstation and server performance 

Web Based remote service
Our remote support technology is scalable based on the unique needs of each individual client. For residential or occasional service needs our a web based platform is the perfect match. The chat session is launched though a 128 bit encrypted site to ensure security. From this level an interactive chat session is created and a service technician works with you to provide assistance. This foundational "Help Desk" feature is all that is needed to resolve many common issues. If more direct support is desired, a small utility is accepted by the user to allow our service tech direct access to the user's PC or server. From this point our tech can interact with the system and launch diagnostics, run applications and implement corrections to optimize the system. Throughout the remote service process, the user has full control of the system and can terminate the connection at any time.  At the end of the session, the utility that allow us access is automatically removed. 

• Support can be provided to internal operators, mobile users and satellite office locations

• Supports Windows, Linux, Unix and Mac OS platforms

• Operates regardless of dynamic or static IP configurations

• 128 bit encryption security

• Fully operates through firewall software and appliances

The flaws of a typical reactive service model
The most common service model is reactive service.  When you experience a problem with your PC or network, you contact a technician for assistance.  In many cases the service provider has a good idea as to the cause of the issue and arrives on-site to correct the problem.  Unfortunately it is common that in order to correct a problem, hardware replacements are required.    This not only delays the time to resolution but also adds an additional on-site service appointment. With each visit the service provider must charge fees to cover their expenses.  Let's face it they are in businesses to make money. This is the typical service model and throughout the process you wait and lose productivity and often money.

The negatives of reactive service